Your Privacy is Important to us

SMS opt-in or phone numbers for the purpose of SMS are not shared with any third parties or affiliate companies for marketing purposes.

• Data Collection: What personal information is collected and how?
• Data Usage: How the information will be used.
• Data Protection: Measures taken to protect the data.
• User Rights: Rights regarding their personal data and how to exercise them.
• Opt-In and Opt-Out: Details about how users can opt-in and opt-out.
• Contact Information: For privacy-related inquiries.
• Policy Updates: How users will be informed about changes.
• Accessibility: Ensure the policy is easily accessible.

At SDP Bridging Gap, our motto is "Positive & Possible".  We care about your story and getting the help you need.  Through phone calls, text, forms, and emails we may collect information that is relevant to the building and approval of your PCP.  Examples of things we may collect include

Your contact information: Name, email address, phone number, and any other identifiers a user provides when using our Services.

Your payment information: Billing name, address, and FMS Provider information

Other information: Any other information about you that you may voluntarily provide or any information about you that may be publicly available.

Information you share may be included in PCPs or to provide context to Case Managers when IPP is questioned.  We will use contact information to: Stay in touch with you; Manage the relationships between clients and providers; Provide internal training;  Improve and optimize your interactions with our team; Connect you to and optimize your experience using our Website and Services;   Information like phone numbers or emails will not be shared without consent with any third parties or affiliate companies for marketing purposes.

We provide you with the opportunity to review, modify, and delete your personal information that we process.  In particular, when processing the content of communications such as texts, voicemails, emails, zoom recordings, etc., in connection with our Services, we do so on behalf of our Customers and in accordance with their instructions as a service provider. This means that if you believe SDP Bridging Gaps may have collected or stored personal information about you or if you wish to review, modify or delete any content of your communications, under applicable law or otherwise, you should direct your request to that Customer.

Access: You can request more information about the personal information we hold about you.  You can request to download a copy of the personal information by emailing us at support@sdpbridginggaps.com

Rectification: If you believe that any personal information we are holding about you is incorrect or incomplete, you can request that we change, correct, or supplement the data.  Please contact us at support@sdpbridginggaps.com as soon as possible if you notice any inaccuracy or incompleteness.

Erasure: You can request that we erase some or all of your personal information from our systems. You can also delete some of this information directly by logging into your Service account, if you are a customer.

Portability: You can ask for a downloadable copy of your personal information in a machine-readable format. You can also request that we transmit the data to someone else where it’s technically possible.

Knowledge and access: You may have the right to know more about personal information that we have collected and disclosed in the preceding 12 months. You may be able to receive details on collection, the purpose of processing, and any sharing that may have occurred.

Withdrawal of Consent: If you have consented to our use of personal information for a specific purpose, you have the right to change your mind at any time. Any such decision will not affect any processing that has already occurred nor will it affect processing of your personal information conducted in reliance of lawful processing grounds other than consent. Withdrawing your consent may mean your access to the Services will be limited or suspended, and your accounts may be terminated, as applicable. Where you withdraw your consent, but we are using your information because we or a third party (e.g. your employer) have a legitimate interest in doing so, or we have different legal basis for using your information (for example, fulfilling a contract with you), we may continue to process your information, subject to your rights to access and control your information.

Opting-in to receive SMS messages from SDP Bridging Gaps can be done verbally (during a conversation) or by submitting an online form.

Opting out of receiving SMS messages can be done at any time by replying "STOP" to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list. Email support@sdpbridginggaps.com for assistance.

For any issues or privacy related inquiries, please contact us directly by emailing us at admin@sdpbridginggaps.com

Message frequency may vary depending on the type of communication. For example, up to 3 SMS messages per week regarding your appointments, billing, etc.

Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

Message and data rates may apply.
Opt out at any time by texting "STOP."
For assistance, text "HELP" or consult our privacy policy page [https://sdpbridginggaps.com/privacy].
Message frequency may vary

If there are any policy changes you will be notified via email or text and may be redirected to this website.